Name: Blake
Role: Business Owner
Industry: Trash Bin Cleaning
Rating: 4 out of 5 stars for ServiceWorks
Blake compared three CRMs: Jobber, Service Autopilot, and ServiceWorks. Here's a breakdown of his experience and evaluation:Jobber: Bigger company,Less suitable for niche businesses like trash bin cleaning, Support team issues, often delayed responses
Service Autopilot: Higher tier with more automations and inclusivity, Higher price point, Steeper learning curve with more features than needed
ServiceWorks: Chose over others due to superior support and responsiveness, Adequate experience and time in the market, Onboarding process includes a dedicated representative and a "Get Started" tab with six modules for easy integration, Extensive online demos and pre-made videos for troubleshooting, Quick integration: 2 days to get situated, less than a week to become comfortable with the software
Recommendations: Ideal for small to mid-sized businesses Scalable for high volume industries (e.g., 30-50 service calls per day) Effective for employee management (e.g., time cards) Sufficient basic tier automations but lacks customization options (e.g., cannot choose the time for text reminders or change email subject lines) Overall recommendation: 8 out of 10 for small to mid-sized service industries due to these limitations in customizationBlake finds ServiceWorks to be a suitable CRM for his business, highlighting its strong support and ease of use despite some limitations in automation customization. He recommends it for similar small to mid-sized service businesses.
Name: Aubrey Foster
Position: Accounts Receivable
Company: Appliance Service and Parts
Rating: 4 out of 5
Before using ServiceWorks, their company used Swiftlink, which was outdated and required multiple programs for inventory, technician usage, and scheduling. Transitioning to ServiceWorks was challenging due to the learning curve associated with a new program and initial hiccups. However, the integration process was smooth, allowing easy transfer of customer information. Over time, ServiceWorks has improved significantly. Aubrey recommends starting with the complete package of ServiceWorks and then customizing features as needed. She highlights the excellent customer service that helps users decide on necessary features and guides them through the process.
For New Users:
Customer Service:
Name: Scott Campbell
Role: Business Owner
Industry: Appliance Repair Service
Rating: 5 out of 5 stars for ServiceWorks
Scott began their business and was researching work order management software that would keep costs low while offering necessary features for future growth. ServiceWorks stood out due to its competitive pricing and useful features. The integration with Marone was highlighted as a major timesaver, even if parts were not ordered directly due to availability issues. Customer service was praised for its effectiveness, offering both chat support and interview options, as well as a few free training calls in the initial weeks, which were found to be valuable. The software's scalability was noted positively, with the possibility to add extra features in the future. The trial period and access to training staff were appreciated and deemed very helpful. The individual emphasized that the utility of the training and support is maximized by having prepared questions and clear goals.
We love Service Works
2024-05-19
Review by Sam G
Title: Owner
Company Size: 2-10 employees
Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze! We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways!
All in one platform
2023-09-08
Review by Cesar Q
Title: Owner
Company Size: 1-2 employees
I like that everything can be managed in one spot. Its a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Great CRM!
2024-05-07
Review by Raul A
Title: Controller
Company Size: 11-50 employees
We have all the features we need, even the route optimization and reports.There are few Glitches, but you can contact the team and they will fix it withina few days.
My thoughts on ServiceWorks
2024-05-07
Review by Kerry S
Title: Retail Manager
Company Size: 11-50 employees
I like the ability to create jobs and monitor the service history on the job. I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use. The customer support has been phenomenal.
Good product and reasonably customizable
2024-05-14
Review by Jason S
Title: Controller
Company Size: 2-10 employees
Service history and ease of creating and scheduling calls. Challenging to implement inventory program when you are admin and field tech. Overall good product .. it has a lot of functionality. Switched From Verizon Connect