ServiceWorks ("ServiceWorks," "we," "us," or "our") respects your privacy and is committed to protecting Personal Information. This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Information when you visit our website, use our mobile applications, use the ServiceWorks platform, communicate with us, or otherwise interact with our services (collectively, the "Services").
This Privacy Policy applies to information collected through the ServiceWorks website, mobile application, software platform, and related services. It also applies to business contacts, website visitors, customers, prospective customers, and, where applicable, end users whose data is processed through our platform.
ServiceWorks provides software tools that allow business customers, including field service and repair businesses, to collect, store, organize, and manage data related to their business operations.
In many cases, ServiceWorks processes Personal Information on behalf of our business customers (each, an "Account Owner"). In those situations, the Account Owner determines the purposes and means of processing the Personal Information submitted to the platform, and the Account Owner is responsible for complying with applicable privacy laws, providing any required notices, obtaining any required consents, and responding to requests from their customers, employees, contractors, or other individuals whose information they collect.
ServiceWorks processes such information only to provide the Services, support our customers, maintain security, and fulfill our contractual obligations to the Account Owner.
If you are an end customer, employee, contractor, or technician of a business that uses ServiceWorks, and your information was submitted to the platform by that business, you should direct privacy questions or requests to that business first.
We may collect the following categories of Personal Information:
We may receive information from third-party service providers, integration partners, analytics providers, payment processors, communication providers, fraud prevention vendors, and other sources that help us operate, support, secure, and improve the Services.
We may use Personal Information for the following purposes:
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS or MMS messages from ServiceWorks related to your account, services, transactions, support, service alerts, reminders, operational updates, and, where permitted, promotional or informational communications.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.
Consent to receive text messages is not required as a condition of purchasing or using our services.
You may opt out of non-essential text messages at any time by replying STOP to any message. For help, reply HELP where supported, or contact us using the contact information below.
After you opt out, you may receive a final confirmation message. We may still send you limited transactional or legally required communications where permitted by law.
We use phone numbers to provide communications you request or that are necessary to operate your account, deliver services, respond to inquiries, support our platform, and send service-related notifications.
Mobile phone numbers and SMS consent data will not be sold, rented, or shared with third parties or affiliates for their own marketing or advertising purposes.
If an Account Owner uses ServiceWorks tools to send messages to its own customers, prospects, employees, or contractors, that Account Owner is responsible for obtaining any legally required consent, honoring opt-out requests, maintaining appropriate records, and complying with applicable texting, calling, telemarketing, and privacy laws.
We use cookies, pixels, tags, SDKs, and similar technologies to operate the Services, remember preferences, maintain sessions, analyze usage, improve performance, and support security and fraud prevention.
You can control cookies through your browser settings. If you disable certain cookies, some parts of the Services may not function properly.
If you use our mobile app and grant permission, we may collect location data from your device to provide app features, support technician workflows, enable dispatch functions, assist with security monitoring, and make certain information available to the applicable Account Owner.
We may also collect time tracking data, device metadata, photo timestamps, and similar operational data necessary to support the Services.
We may disclose Personal Information in the following circumstances:
ServiceWorks does not sell, rent, or trade Personal Information to third parties for marketing, advertising, or other commercial purposes.
We may share Personal Information only with trusted service providers and subprocessors that assist us in operating, maintaining, securing, supporting, or improving the Services, and only to the extent necessary for them to perform services on our behalf. These parties are contractually required to protect the information and are not permitted to use it for their own independent purposes except as allowed by law.
We retain Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and protect against fraud or abuse.
Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, system backups, and the needs of the applicable Account Owner.
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable exceptions and our role in processing the information.
Depending on your interaction with us, we may collect identifiers, contact information, commercial information, internet or electronic network activity, geolocation data, professional or employment-related information, account credentials, customer records information, and other information described in this Privacy Policy.
We collect Personal Information directly from you, automatically from your use of the Services, from Account Owners, from integrations and service providers, and from other lawful third-party sources.
We collect and use Personal Information for the business and commercial purposes described in the "How We Use Information" section above.
Subject to verification and applicable exceptions, California residents may have the right to:
ServiceWorks does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising as those terms are defined under California law.
To submit a privacy rights request, contact us at:
We may need to verify your identity before processing your request. If we process your information solely on behalf of an Account Owner, we may direct your request to that Account Owner or instruct you to contact them directly.
Residents of certain U.S. states may have additional privacy rights under applicable state law, including rights to access, correct, delete, or opt out of certain processing. We will honor applicable rights requests as required by law and subject to our role, legal obligations, and permitted exceptions.
We may use third-party analytics, communications, infrastructure, hosting, payment, customer support, security, and fraud-prevention providers to operate and improve the Services. These providers may process Personal Information on our behalf under contractual restrictions.
Our Services may also contain links to third-party websites or services that are not controlled by ServiceWorks. We are not responsible for the privacy practices of those third parties.
If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate. By using the Services where permitted by law, you acknowledge those transfers.
The Services are not directed to children under 13, and we do not knowingly collect Personal Information directly from children under 13. If we learn that we have collected Personal Information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the effective date above. Where required by law, we will provide additional notice.
If you have questions about this Privacy Policy or our privacy practices, please contact us: