Scheduling & Dispatch
Schedule work, assign technicians, manage capacity and keep dispatchers informed as the day changes.
Scheduling & dispatch software →
Field Service Management
Run Your Service Business Smarter.
ServiceWorks connects scheduling, dispatch, technicians, parts, inventory, invoicing, payments and reporting in one field service management platform.
ServicePanda AI
Turn Service Data Into Better Decisions.
Add AI-powered intelligence to your operation with tools built around real service workflows.
Part Triage
Call Intelligence
Analytics
Dashboards
Field Service Management Platform
One System for the Office, the Field and Everything in Between
ServiceWorks is cloud-based field service management software that helps repair, installation and maintenance businesses manage the full service lifecycle. Schedule and dispatch jobs, equip technicians in the field, track parts and inventory, communicate with customers, create invoices, collect payments and analyze business performance from one connected platform.
Mobile Field Operations
Give technicians job details, service history, forms, notes, status tools and payment workflows in the field.
Mobile field service app →Inventory, Parts & Purchasing
Connect inventory, purchase orders, receiving and parts usage directly to service work.
Inventory management →Estimates, Invoices & Payments
Move from estimate to completed job, invoice and payment without re-entering the same information.
Invoice management →Customer Communication
Automate reminders and updates while keeping communication connected to customer and job records.
Explore customer tools →Reporting & Analytics
Turn job, financial, technician and inventory activity into operational visibility and better decisions.
Analytics & reports →Point of Sale + Field Service
One POS. One Inventory. One Customer Journey.
ServiceWorks POS connects the retail counter to delivery, installation and future service. Sell products, manage inventory, take payments and keep the complete customer history in one connected platform.
- Fast Sales Processing: barcode scanning, item lookup, customer selection, discounts and streamlined checkout.
- Serialized Item Sales: sell serialized products and assign the specific serial number later when the unit is allocated, delivered or installed.
- Flexible Payments: accept multiple payments on the same POS transaction and use SWiP integrated payments.
- On-Account Sales: sell on account and manage customer credit limits.
- Returns & Refunds: process POS returns and refunds while keeping the transaction connected to the customer and inventory history.
- Delivery + Installation: turn a retail sale into scheduled delivery, installation or service work without re-entering the customer and order information.
POS Doesn't Stop at Checkout
Sell the product, reserve inventory, take payment, schedule delivery or installation, dispatch the technician, manage parts and preserve the full customer history in one connected workflow.
Inventory
Payments
Delivery
Service
ServicePanda AI
AI That Understands Service Operations
ServicePanda extends ServiceWorks with intelligence designed around the data service businesses create every day.
- Part Triage: use equipment, issue and historical service data to surface likely part candidates.
- Call Intelligence: turn calls and transcripts into structured issues, intent, summaries and follow-up signals.
- Analytics: identify trends, exceptions and operational patterns across service activity.
- Dashboards: focus teams on the KPIs and exceptions that need attention.
Why ServiceWorks
Built for the Operational Details Generic Software Misses
Field service work rarely follows a perfect straight line. Jobs move, parts get ordered, technicians return, customers need updates and teams need visibility. ServiceWorks is built to connect those moving pieces.
Individualized Onboarding
Work with a product specialist to map ServiceWorks to the way your company actually operates.
Onboarding Packages →Guided Training
Help office staff and field employees learn the workflows and best practices they need for adoption.
Data Migration
Bring customer, price-list and inventory data from existing systems into ServiceWorks.
Data Migration →Customer Support
Get help from a support team that understands both the product and real service workflows.
Support →Cloud Based
Run the business from the office or the field using existing connected devices.
API & Integrations
Connect ServiceWorks with the accounting, commerce, warranty, parts and service systems your business uses.
API & integrations →ServiceWorks at Scale
Supporting Millions of Service Transactions and Workflows
8M+Jobs Completed
15M+Inventory Items
30KProfessionals
$850M+Invoices
“We like the ease of booking, scheduling and dispatching service calls.”
— ServiceWorks customerIndustries We Serve
Field Service Software for Repair, Installation and Maintenance Businesses
ServiceWorks supports service companies with different workflows, from appliance repair and HVAC to plumbing, commercial kitchen equipment, cleaning and repair businesses.
See How ServiceWorks Fits Your Workflow
Walk through the scheduling, field, inventory, financial and reporting workflows that matter to your team.
Schedule a Personalized Demo